Overview

When you use Errands , you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this carefully as it contains key points about your privacy and our terms

• Users: individuals who request or receive deliveries, including those who receive deliveries requested by another individual
• Couriers: individuals or organizations who provide delivery services to users individually or through partner delivery companies
• Delivery recipients: individuals who request or receive food, or other products and services
• Errand Geeks: individuals who provide delivery or run errand services
• Truckers/Movers: individuals or organizations that provide trucking and moving services.

This notice also governs Errands other collections of personal data in connection with our services. For example, we may collect the contact information of individuals who use accounts owned by Errands for Business customers or of partners. We may also collect the personal data of those who start but do not complete applications to be delivery persons.

All those subject to this notice are referred to as “users” in this notice.

Our data practices are subject to local laws. This means that our privacy laws are subject to the laws of a particular country or region.

Lotus Technologies Solutions is the data controller for the personal data collected in connection with use of Errands services in all of our regions.

A. The data we collect

Lotus Technologies collects:

• Data provided by users to Errands such as during account creation
• Data created during use of our services, such as location, app usage, and device data
• Data from other sources, such as Errands partners and third parties that use Errands APIs

The following data is collected by or on behalf of Lotus Technologies:

1. Data provided by users. This includes:

• User profile: We collect data when users create or update their Errands accounts. This may include their name, email, phone number, login name and password, address, profile pictures, government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of delivery persons, emergency contact information, user settings, and evidence of health or fitness to provide services using 9jaErrands apps.
• Background check and identity verification: We collect background check and identity verification information for delivery persons. This may include information such as driver history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on 9jaErrands behalf. We also collect identity verification users requesting special item delivery.
• Demographic data: We may collect demographic data about users, including through user surveys. This is simply to enable effective service deliveries.
• User content: We collect the information users submit when they contact Errands for customer support, provide ratings or compliments for couriers.

2. Data created during use of our services. This includes:

• Location data (couriers, Movers, Truckers and Erranders): Lotus Technologies collects this data when the Errands app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
• Location data (users and couriers): We collect precise or approximate location data from couriers’ and delivery recipients’ mobile devices if they enable us to do so. Lotus Technology collects this data from the time a delivery is requested until it is completed, and any time the 9jaErrands app is running in the foreground of their mobile device. We use this data to enhance the use of our apps, including to improve pick-up locations.
• Errands collects courier location data, and links location data collected during a delivery with their user account, even if the user has not enabled us to collect location data from their device. This enables us to offer services to the courier like receipt generation and customer support.
• Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, delivery information, date and time the service was provided, amount charged, payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
• Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.
• Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
• Communications data: We enable users to communicate with each other and with us through 9jaErrands mobile apps and websites. For example, we enable courier and delivery recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, Lotus Technology receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. Lotus Technology may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analytics.

3. Data from other sources. This includes:

• Users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s personal data from that user.
• Errands account owners who request services for or on behalf of users, or who enable users to request or receive services through their accounts. This includes Errands for Business account owners.
• Users or others providing information in connection with claims or disputes.
• Errands business partners through which users create or access their Errands account, such as payment providers, social media services, or apps or websites that use Errands APIs or whose APIs Errands uses.
• Errands business partners in connection with debit or credit cards issued by a financial institution in partnership with Lotus Technologies.
• Vendors who help us verify users’ identity, background information, and eligibility to work, for regulatory, safety, and security purposes.
• Insurance, vehicle, or financial services providers for couriers and/or for delivery recipients.
• Partner transportation companies (for couriers who use our services through an account associated with such a company).
• Publicly available sources.
• Marketing service providers or data resellers whose data Lotus Technologies uses for marketing or research.